Shipping policy

Shipping

Most orders placed before 1:00 PM EST will be shipped same day, if the item is in stock and your order is approved.

Shipping usually takes 1-5 business days depending on the location of the ship-to address. However shipping times differ for each item due to item availability, manufacturer labor and supply chain shortages, etc.

Some orders may have extra delivery costs imposed by the freight carrier for special shipping conditions and areas. Hawaii and Alaska always have special shipping rates, please call for pricing.

Due to the variables associated with how shipping costs are calculated, all of our shipping costs are estimates and may change at any time. We do our best to be as accurate as possible but unfortunately, some estimates are too much to absorb. Generally, if there is a 10 - 20% difference in shipping costs, we'll contact you for approval before we process your order.

Curbside Delivery

Items that have a freight cost or qualify for free shipping, are curbside delivery only and do not include inside delivery, liftgate, or any additional accessorials. These additional services must be approved/paid for ahead of time and notated on your order. Unless inside delivery is requested and paid for at time of purchase, the driver will NOT bring your delivery to the door or inside your location. In the event you request the carrier to perform additional delivery services and those services are performed, once we receive the bill for those services, the payment method on file will be charged. It's highly recommended to pay for these services ahead of time, otherwise, additional fees imposed by the carrier after your order has been delivered, may end up costing more, based on the carrier providing the services.

Residential Locations

Orders shipping to locations considered to be residential, may be subject to additional fees.

Limited Access Locations

Orders shipping to locations considered to be limited access, such as hotels, universities, prisons, military bases, country clubs, etc may be subject to additional fees.

Extended Area Locations

Orders shipping to an extended area location such as less populated or accessible areas may be subject to additional fees.

Liftgate

Liftgate enables the truck driver to bring your equipment off the freight truck to the ground. Liftgate is optional in most cases, but recommend for customers who do not have a loading dock (loading dock must be 4 ft or higher from the ground) or a forklift on site.

Some items can weigh several hundred pounds, which could cause serious injuries if not brought to the ground by a liftgate. Additionally, items that are around 100 lbs may seem easy to get off the truck, but unfortunately due to liability reasons, the driver may not allow you to remove the freight without liftgate service. Some variables associated with removing the freight off the truck and onto the ground are: personal injury and/or potential damage to the shipment (please note, when items are delivered by freight, they will most likely be on a pallet, which makes the items bulky and very difficult to bring to the ground as well).

If an item is shipping by freight to a residential location, liftgate is required since there will be no forklift or loading dock at time of delivery.

Freight Brokers

Shipments to freight or package forwarding companies that are going outside of the United States, must be paid cash method only.

Delivery Notification

Orders may include a delivery notification service, where the carrier will contact you to coordinate or inform you of when they are going to attempt to deliver your order. Since some carriers will charge additional fees for this service, please contact us prior to placing your order, so we can quote you on this service.

An alternative to paying for a call before notification is waiting until we send you the tracking info for your order. Once you receive your tracking info, feel free to call the carrier to coordinate your delivery date (applies to freight shipments only). Unfortunately, in rare situations, when an order is shipped direct from the manufacturer or from one of our suppliers, we may not receive tracking information before the order is delivered. Please keep this in mind as well.

When attempting to coordinate directly with the freight carrier, Restauranium is unable to get involved in setting a time for delivery and is not liable for communications taken place between the carrier and customer.

Parcel / Package Shipments:
All orders that ship by means of a parcel / package carrier (e.g. UPS, FedEx, USPS, etc) generally do not include a call before, prior to delivery. Both UPS and FedEx have options that allow you to receive digital notifications regarding your shipment, however you will have to coordinate this, once we send you the tracking information. There are 3rd party apps or notification services as well, that can assist in this process.

Freight Shipments:
All orders that ship by means of a freight / LTL carrier (e.g. SEFL, Estes, T-Force, etc) may receive a call, prior to delivery. However, this is not guaranteed. As mentioned above, we suggest reaching out to the carrier once you receive the tracking, to coordinate your delivery.

Reconsignments & Redeliveries

If a shipment is to be reconsigned, relocated, or redelivered due to the customer providing an incorrect address, customer is not available at time of delivery, or at the customer's request, the shipping company may charge additional fees for those services. If applicable, those fees will also be charged to the customer's payment method on file.

Damaged During Shipping - Freight

Upon receiving your shipment, it is your responsibility to follow these guidelines:

• Thoroughly inspect your shipment for possible damages or missing items
• Notate all damages and/or shortages before signing the delivery receipt
• Keep a copy of the delivery receipt
• Keep all damaged packaging materials for carrier inspection
• Contact us within 24 hours of receiving delivery
• Take pictures of damages and packaging

Note: If you are uncomfortable with the damages found at time of delivery, you can refuse your shipment, and we'll work with you on sending a replacement. Call us at +16155692775 if possible before refusing your shipment. If the driver demands to leave before all portions of your shipment have been inspected, please note on the delivery receipt near your signature that the driver would not allow an inspection. By signing the delivery receipt, you are assuming all responsibility for that shipment as noted. If the delivery receipt is signed for without any further notations, you are accepting the condition of the shipment as is and understand that Restauranium can not guarantee any further compensation or replacements for your shipment.

Concealed damages are not covered and Restauranium is not liable for any damages found after the shipment has been signed for.

Damaged During Shipping - Parcel

After receiving your order, please inspect it for damaged items. If an item is damaged, please keep both the packaging & the items, as well as contact us within 5 business days, so we can provide further assistance. Pictures of the damages may be requested to help with the process.